The irony is that I'm actually one of the most responsive lawyers. I try my best to promptly return calls and emails with the day, and I directly meet with clients.

Most modern firms stick a paralegal or secretary between the lawyer and the client. The client rarely sees or talks to counsel, and call back can take a few days if you're not the $$$$ client.

I've had a few boomer clients leave and come back once they understood the level of service provided despite my schedule and procedures.