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1. minute (mntmn@mastodon.social)'s status on Tuesday, 01-Aug-2023 20:37:50 JST minute

   we have clarified our warranty/repair policy, what do you think? https://mntre.com/faq.html#repairs-warranty

   • minute (mntmn@mastodon.social)'s status on Tuesday, 01-Aug-2023 20:48:27 JST minute

     in reply to

     • Graham Sutherland / Polynomial

     @gsuberland you are right, sorry, we're fixing it atm

   • Graham Sutherland / Polynomial (gsuberland@chaos.social)'s status on Tuesday, 01-Aug-2023 20:48:28 JST Graham Sutherland / Polynomial

     in reply to

     @mntmn to be clear: the way I'm reading point 5 is that if I purchase an MNT product and it breaks within a year I have to pay shipping to get it fixed... which at the very least seems not very fair, even if I am wrong about free shipping on warranty repairs being a legal requirement in the EU

   • Graham Sutherland / Polynomial (gsuberland@chaos.social)'s status on Tuesday, 01-Aug-2023 20:48:30 JST Graham Sutherland / Polynomial

     in reply to

     @mntmn doesn't consumer protection law require free return shipping on faulty goods within warranty period? (it does in the UK at least, and I thought that was the case in the EU too)

   • minute (mntmn@mastodon.social)'s status on Tuesday, 01-Aug-2023 20:50:00 JST minute

     in reply to

     • Graham Sutherland / Polynomial

     @gsuberland fixed

   • Charlie Balogh (chainq@mastodon.social)'s status on Tuesday, 01-Aug-2023 22:39:42 JST Charlie Balogh

     in reply to

     @mntmn The "repair it yourself and lose the warranty" while fair, I think needs clarification. What happens if someone takes the device to a 3rd party, but certified/professional repair place? This especially in connection with the last point. I guess that shop (for repairs in the US) is only for out-of-warranty, or lose-your-warranty repair?

   • minute (mntmn@mastodon.social)'s status on Tuesday, 01-Aug-2023 23:28:21 JST minute

     in reply to

     • J.V.B.

     @DenJohn even with soldering?

   • J.V.B. (denjohn@mas.to)'s status on Tuesday, 01-Aug-2023 23:28:22 JST J.V.B.

     in reply to

     @mntmn If the user did a repair themselves correctly and then gets an unrelated issue it is always covered under warranty.

   • J.V.B. (denjohn@mas.to)'s status on Tuesday, 01-Aug-2023 23:28:23 JST J.V.B.

     in reply to

     @mntmn voiding waranty if you repair yourself is not allowed in many european countries. E.g.: in belgium the burden of proof that it's the user that broke it/caused the issue is on the one providing the warranty for the whole two years. Therefore if the user repaired something themselves and then something else broke and he sends it in for a warranty repair, you have to repair it unless you can prove that the user broke it.

   • minute (mntmn@mastodon.social)'s status on Wednesday, 02-Aug-2023 17:38:12 JST minute

     • Gerard Braad
     • J.V.B.

     @DenJohn @gbraad what i mean is causing more damage by non-expertly soldering around