Maybe tech should just not be as big and globalized. Maybe it shouldn’t be assumed to respond to issues as fast as humanly possible. But it is. And yeah, anyone who has ever worked on a call center or tech support probably understands at least some of the issues with relying solely on user reports.
I feel the levels of complexity at which society work these days makes collecting data about program behavior harder and harder to avoid. I hope I can somehow get away with not tracking if I ever work on software that makes it big.