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1. nixCraft 🐧 (nixcraft@mastodon.social)'s status on Monday, 13-Nov-2023 07:41:52 JST nixCraft 🐧

   IT in a nutshell 😂

   • Machismo likes this.
   • Machismo repeated this.
   • 🇺🇸 🇺🇦 🇮🇱 🐧 🥦 (methylcobalamin@mastodon.social)'s status on Monday, 13-Nov-2023 08:42:18 JST 🇺🇸 🇺🇦 🇮🇱 🐧 🥦

     in reply to

     @nixCraft I'm a developer, not a sysadmin. I've had that experience too.

   • lorddimwit: not a typewriter (lorddimwit@mastodon.social)'s status on Monday, 13-Nov-2023 11:08:37 JST lorddimwit: not a typewriter

     in reply to

     @nixCraft

     I was rushed onto a late-night flight to Boston with a few hours’ notice ultimately just to press “y” at a fsck prompt.

   • Joy (joybrooks@mastodon.social)'s status on Monday, 13-Nov-2023 11:48:12 JST Joy

     in reply to

     @nixCraft I once had a user tell me their computer wasn't working. After a number of steps, asked them to check a couple of status lights downstairs. They said they couldn't. I asked why. Because the power was out.

   • crazyeddie (crazyeddie@mastodon.social)'s status on Monday, 13-Nov-2023 12:26:36 JST crazyeddie

     in reply to

     @nixCraft Failed to set up boot on lan I see ;)

   • mambear404 (mambear404@mastodon.social)'s status on Monday, 13-Nov-2023 13:52:33 JST mambear404

     in reply to

     @nixCraft
     Fair.
     But last week I spent 3 hours on the line w/ IT to fix a bandwidth problem on my docking station. They charge the company some bunch of $$ per hour.
     I trouble-shooted this w/ my kid before calling the support that is IT. It took my kid (no degree yet but proper live in the basement IT support) all of 1 minute to tell me it was the bandwidth of my docking station the problem.
     My employer is out my time & IT's time, for what took my un-degreed kid 2 minutes to diagnose.

     Um.

   • Das_blaue_Pony (das_blaue_pony@mastodon.social)'s status on Monday, 13-Nov-2023 14:04:23 JST Das_blaue_Pony

     in reply to

     • DesertFOX

     @nixCraft @dfx kennste? 😂

   • Sumukha S (halfbloodprice@mastodon.social)'s status on Monday, 13-Nov-2023 15:50:14 JST Sumukha S

     in reply to

     @nixCraft I can understand IT guys better now.

   • wolfytuga (wolfytuga@mastodon.social)'s status on Monday, 13-Nov-2023 18:35:07 JST wolfytuga

     in reply to

     @nixCraft True story!

     Like calling me because the PC wasn't working, nothing appeared on the screen when they hit the Power button... Checking the cables, the monitor power cable was almost disconnected 🙄 And they told me they checked everything, the cables and stuff... Oh well!

   • teknomunk (teknomunk@apogee.polaris-1.work)'s status on Monday, 13-Nov-2023 22:48:18 JST teknomunk

     in reply to
     @nixCraft
     
     And this is why things like cisco routers and switches don't have power buttons; they turn on as soon as you plug them in. Maybe a good idea for the server people to consider?
   • Machismo (zerglingman@freespeechextremist.com)'s status on Monday, 13-Nov-2023 22:48:42 JST Machismo

     in reply to

     • teknomunk
     @teknomunk You will drive 2 hours to plug in a server that three separate people have assured you is plugged in.
     † top dog :pedomustdie: likes this.
   • † top dog :pedomustdie: (dcc@annihilation.social)'s status on Monday, 13-Nov-2023 22:50:47 JST † top dog :pedomustdie:

     in reply to

     • Machismo
     • teknomunk
     @Zerglingman @teknomunk We have kvm's for a reason
     Machismo likes this.
   • teknomunk (teknomunk@apogee.polaris-1.work)'s status on Monday, 13-Nov-2023 22:51:21 JST teknomunk

     in reply to

     • Machismo
     • teknomunk
     @Zerglingman
     
     Zip-tie the cable into the server and the wall.
     
     > drive two hours to find out someone cut the zip ties and pulled the cables out and three separate people lied about it
     
     The universe has so far been winning at the game of "make something idiot-proof/create a stupider idiot".
   • Machismo (zerglingman@freespeechextremist.com)'s status on Monday, 13-Nov-2023 22:51:34 JST Machismo

     in reply to

     • teknomunk
     @teknomunk Much simpler than that, you'll be the only one that jiggled it to see if it's loose.
   • teknomunk (teknomunk@apogee.polaris-1.work)'s status on Monday, 13-Nov-2023 22:52:41 JST teknomunk

     in reply to

     • Machismo
     • teknomunk
     @Zerglingman
     
     Sounds like an assembly or design issue if it can back out even a tiny amount.
     Machismo likes this.
   • Machismo (zerglingman@freespeechextremist.com)'s status on Monday, 13-Nov-2023 22:53:52 JST Machismo

     in reply to

     • teknomunk
     @teknomunk Like, say, a switch that locks it in place? And to prevent arcing and other fun incidents, you could also have it engage the pins.
   • teknomunk (teknomunk@apogee.polaris-1.work)'s status on Monday, 13-Nov-2023 23:03:17 JST teknomunk

     in reply to

     • Machismo
     • teknomunk
     @Zerglingman
     
     Something like this plus zip ties to hold the retainer in place:
     Machismo likes this.
   • EvilSandmich (evilsandmich@poa.st)'s status on Monday, 13-Nov-2023 23:35:18 JST EvilSandmich

     in reply to

     • Machismo
     • teknomunk
     @teknomunk @Zerglingman A lot of them already have velcro on the server psu (seen below) to secure the power to the server.
     
     Servers, I don't think, are that big of a deal so far as remote support goes. Networking gear though, oof.
     Machismo likes this.
   • PunishedD (punishedd@poa.st)'s status on Monday, 13-Nov-2023 23:43:46 JST PunishedD

     in reply to

     • Machismo
     • teknomunk
     @Zerglingman @teknomunk Or worse. You will be assured that the server 3 time zones away is plugged in and turned on, and you will get multiple tickets to the network guys trying to troubleshoot it. 8 hours later you open a ticket on their manager, who finally yells at someone to walk over to the physical box and look at it, then they come back and say "oh there's black char marks all around the plug". 50/50 odds that it'll be plugged in after they replace the PSU a day later.
   • Peter N Lewis (peternlewis@mastodon.social)'s status on Tuesday, 14-Nov-2023 10:23:40 JST Peter N Lewis

     in reply to

     • jr conlin —〰—

     @nixCraft @jrconlin yup. While doing tech support I had to resolve my centre’s Deputy Director’s computer not turning on — because **he** had unplugged it to plug his radio in.