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1. pixelfed (pixelfed@mastodon.social)'s status on Wednesday, 27-Sep-2023 04:05:56 JST pixelfed

   ⚠️ Account deletion is permanent

   We receive multiple requests every week to restore accounts accounts that were previously deleted.

   How can we improve this?

   • Ole-Morten 🚀 (olemd@mastodon.social)'s status on Wednesday, 27-Sep-2023 04:09:43 JST Ole-Morten 🚀

     in reply to

     @pixelfed perhaps an option to download an archive of the account and a way to restore it to a new account later? Don't know how feasible that is though, would certainly mess with timelines and replies.

   • OliverUv (oliveruv@mastodon.social)'s status on Wednesday, 27-Sep-2023 04:12:02 JST OliverUv

     in reply to

     @pixelfed i've seen other services do stuff like "to confirm, write the text PERMANENTLY DELETE in the textbox below" before making the button clickable.

   • georg fischer (snorpey@mastodon.social)'s status on Wednesday, 27-Sep-2023 04:14:52 JST georg fischer

     in reply to

     @pixelfed maybe have people type in the name of their account one last time, instead of just requiring a button click? i think that would require a little bit more attention in case they just skip the warning text.

   • Nicolás (daiversity@mastodon.social)'s status on Wednesday, 27-Sep-2023 04:21:32 JST Nicolás

     in reply to

     @pixelfed I saw in a few applications that is required to type a particular word or phrase to perform that kind of actions.
     Something like keeping the "Delete account" action disabled until the user, after being prompted, manually enters the phrase "Irreversibly delete my account and content forever". Or a neardy alternative "Throw all my photos and videos into the depths of Mount Doom"

   • heracl.es (heracles@mastodon.social)'s status on Wednesday, 27-Sep-2023 05:16:12 JST heracl.es

     in reply to

     @pixelfed Having non-native speakers in mind, rephrasing with "easier" could help, e.g.: "I understand that my Pixelfed account, its photos and messages will be deleted forever, and that nobody can bring them back."

   • Nari (narinarinari@mastodon.social)'s status on Wednesday, 27-Sep-2023 05:21:10 JST Nari

     in reply to

     @pixelfed I think people are just used to the idea that telling a company "Delete My Data" is more a gentle suggestion than a request.

     Everyone kinda knows that "Delete" just means, "I know you're going to keep my data and use it for whatever, but you're going to hide it from me and prevent me from logging into this account."

   • Dan (ill_logic@mastodon.social)'s status on Wednesday, 27-Sep-2023 05:21:21 JST Dan

     in reply to

     @pixelfed I mean, is there a polite way of asking those people what part of "permanent deletion" and "not reversible" they don't understand?

   • C. Brookins (cbrookins@mastodon.social)'s status on Wednesday, 27-Sep-2023 05:23:05 JST C. Brookins

     in reply to

     @pixelfed more Red

   • Dan (ill_logic@mastodon.social)'s status on Wednesday, 27-Sep-2023 05:24:45 JST Dan

     in reply to

     @pixelfed Another thought - if this turns out to be one of these "force of nature" situations where there's nothing to be gained from fighting it - how long do they go before doing this process and coming back to restore it? Maybe you could do a time bomb thing.

     And maybe from there, see about making a "actually, delete this now!" button. So most people would just click "okay" instead. They'd have to go out of their way to "do it now". Maybe that won't work, but maybe worth a try?

   • O. Simard-Casanova in English (o_simardcasanova@mastodon.social)'s status on Wednesday, 27-Sep-2023 15:05:11 JST O. Simard-Casanova in English

     in reply to

     @pixelfed With a grace period?

     "Your account will be deleted in 30 days, unless you reactivate it in the meantime"

   • Rick Gigger (rickgigger@mastodon.social)'s status on Saturday, 07-Oct-2023 12:22:26 JST Rick Gigger

     in reply to

     @pixelfed 1. Have a really big in your face message with "ALL YOUR DATA WILL HE DELETED. THIS CAN NOT HE UNDONE"
     2. Have them type that phrase before you can confirm deletion.
     3. Have an option to delay deletion my 30 days or whatever in case you change your mind.
     4. Have an option right there to download everything first.