Cat Hicks
I have been blocked from getting incredibly critical medication for over a month -- medication that helps me breath right now.
Want to know why? An egregious UI error on an insurance website that simply defaults to telling providers that things don't require prior auth when they do. They know about it, they just don't care to fix it.
Cat Hicks
This paradoxical contrast -- our utterly bereft maintenance and basic infrastructure, the agony of people who actually WANT to maintain and build safe and reliable things or do public health or innovate in science, contrasted against the "innovation", the seemingly bottomless investments ready for anything called "AI" -- I cannot stop thinking about it. It will continue to define the future if we don't break free of this system.
Cat Hicks
I am reminded (as I am reading California Burning and thinking about the state of our systems) that we have created a system that rewards organizations for "innovations" but not for maintenance, stability, security, or safety. Or for all of us in this pandemic, the privilege of our very breath.
Cat Hicks
I've been in a lot of pain -- and sometimes, a lot of fear, as my existing meds do not work to counteract the difficult airway reactivity issues that covid gifted me with.
Want to know how many "futurists" and "innovative in tech" awards I can turn up about this insurance place in just a little bit of looking? Quite a handful.
Cat Hicks
You know what this insurance place is advertising these days? An investment in "AI" for prior authorization, the very thing they currently maintain a completely erroneous interface for, that is conveying the wrong information (again, known and on purpose) to providers.
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