Conversation

Notices

1. Scott Jenson (scottjenson@social.coop)'s status on Friday, 30-Dec-2022 08:20:58 JST Scott Jenson

   As a UX Designer I have every reason to believe the hype around #ChatGPT is overblown. Why?

   Nearly every single tech advance naively assumes human tasks are simple, even mathematical in nature when it is so clearly not the case.

   The majority of my #UXDesign work has been convincing stakeholders to back the hell up, realizing that they have massively over simplified the problem.

   For example, what is likely the first use of ChatGPT? 1/2

   • Adrian Cochrane repeated this.
   • Scott Jenson (scottjenson@social.coop)'s status on Friday, 30-Dec-2022 08:24:39 JST Scott Jenson

     in reply to

     It will be service center phone handling. Every one hates IVR (e.g. "Press 1 for English") systems. But they mistakenly think it's because we hate pushing buttons. Wrong. We hate having no options or flexibility. ChatGPT is just going to get rid of the buttons, not the corporate need to funnel me through an exasperatingly limited set of choices. This isn't bad tech insight, it'll be intentional: automating their costs for generating customer friction.

     ChatGPT will not serve us

     Adrian Cochrane repeated this.
   • Scott Jenson (scottjenson@social.coop)'s status on Friday, 30-Dec-2022 08:37:06 JST Scott Jenson

     in reply to

     However, I'm not a luddite, there ARE going to be good uses for LLM systems. I'm excited to try them! They just need to be focused more on AUGMENT vs. AUTOMATE.

     We will *eventually* have a AGI but that is likely a VERY long way away (and I do understand exponential growth TYVM)

     Systems that truly remove algorithmic drudgery will be a huge boon, but, at least for now, keeping a human in the loop seems prudent.