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1. ninja8tyu (ninja8tyu@varishangout.net)'s status on Sunday, 24-Nov-2024 09:48:15 JST ninja8tyu
   met my first grumpy lady at work today
   
   wasn't a full-on karen, just an old lady who got screwed over by faulty merchandise
   • Ryu (ryuuji@varishangout.net)'s status on Sunday, 24-Nov-2024 09:48:13 JST Ryu

     in reply to
     @ninja8tyu what's the SOP when you are faced with clients like that old lady?
   • ninja8tyu (ninja8tyu@varishangout.net)'s status on Sunday, 24-Nov-2024 09:48:14 JST ninja8tyu

     in reply to
     also not gonna lie, who the fuck ever said anything about retail being "bad"
     
     like, yeah i can imagine the horror stories people have told about it and all the bad experiences, but i'm LITERALLY standing and doing nothing for roughly 8 hours
     
     kinda rough on my feet, but bro, shit's leagues better than fast food
   • ninja8tyu (ninja8tyu@varishangout.net)'s status on Sunday, 24-Nov-2024 10:09:20 JST ninja8tyu

     in reply to

     • Ryu
     @ryuuji don't join them in their anger, stay calm, say sorry, say you'll help them with whatever they need, etc
     
     if it gets hairy, manager
     
     which the old lady asked for the manager directly, so didn't even need to deal with her directly
     Ryu likes this.
   • ninja8tyu (ninja8tyu@varishangout.net)'s status on Sunday, 24-Nov-2024 10:09:25 JST ninja8tyu

     in reply to

     • Ryu
     @ryuuji or too much anyway, she ended up buying a soda and i asked her, "you wanna buy that?" when i meant something like if that's her choice of drink she picked, so she decided to sass me by saying, "yeah, what else am i gonna do with it?"
     
     she be grumpy, which is understandable
     Ryu likes this.
   • Ryu (ryuuji@varishangout.net)'s status on Sunday, 24-Nov-2024 10:09:38 JST Ryu

     in reply to
     @ninja8tyu yep it certainly depends on the tone and the choice of words used