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1. mindfulvector (mindfulvector@mastodon.social)'s status on Saturday, 02-Nov-2024 01:40:29 JST mindfulvector

   • minute

   @mntmn Crowd Supply shipped my MNT Pocket Reform to my old shipping address, after confirming that they changed my shipping address on the order 8 months ago. I sent an email to them yesterday immediately after receiving the tracking information and noticing that the city listed was my old city. The order has already been delivered because it was overnighted to the wrong address >_<. This is completely heart breaking and crushing, and they have not replied to this incredible error. Can you help?

   • minute (mntmn@mastodon.social)'s status on Saturday, 02-Nov-2024 01:40:28 JST minute

     in reply to

     @mindfulvector hey so i was already looking into this last night and checked in with crowd supply, apparently you are already in contact with their support about this? (tanner from CS) they're definitely the right people to help you with this, so i'd recommend to contact their support again if not done so. we (MNT) can't do anything further about it because we are not fulfilling these orders. in any case i'm super sorry this happened to you and hope it'll be resolved quickly.

   • mindfulvector (mindfulvector@mastodon.social)'s status on Saturday, 02-Nov-2024 01:47:02 JST mindfulvector

     in reply to

     • minute

     @mntmn They haven't replied to this new issue, I don't have an email from Tanner.

     I'd really strongly recommend that you consider dropping them as a logistics partner for future projects and for existing products if they can't even keep their shipping labels in sync with what their own shipping notification emails say. I would gladly have paid far higher shipping to get the items shipped directly from you (it looks like MNT* can be ordered directly from you in Europe?)

     https://i.imgur.com/fY1IyPK.png

   • mindfulvector (mindfulvector@mastodon.social)'s status on Saturday, 02-Nov-2024 01:49:24 JST mindfulvector

     in reply to

     • minute

     @mntmn That said thanks for looking into this, I know it's never fun to hear things like this from customers especially when you can't really do anything yourself about it.

     BTW I am getting weird, echoed emails from what I think is your support bot (at mntre.com) that just have my own email in them, with nothing added to them. Meant to be a receipt confirmation notification I assume?

   • mindfulvector (mindfulvector@mastodon.social)'s status on Saturday, 02-Nov-2024 01:53:25 JST mindfulvector

     in reply to

     • minute

     @mntmn ah, Tanner (CS) was the one who "confirmed" my change of address 8 months ago, that's probably what you saw