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1. Ars Technica (arstechnica@mastodon.social)'s status on Wednesday, 19-Jun-2024 02:11:19 JST Ars Technica

   New “emotion-canceling” AI tech aims to shield call workers from angry customers

   Real-time voice modification tech seeks to reduce stress in Japanese call center staff.

   https://arstechnica.com/information-technology/2024/06/new-emotion-canceling-ai-tech-aims-to-shield-call-workers-from-angry-customers/?utm_brand=arstechnica&utm_social-type=owned&utm_source=mastodon&utm_medium=social

   • Taran Rampersad (knowprose@mastodon.social)'s status on Wednesday, 19-Jun-2024 02:17:44 JST Taran Rampersad

     in reply to

     @arstechnica because the customer trying to reach a human will be more stressed.

     AT&T hell revisited.