3/7 In “The civic labor of volunteer moderators online” @natematias outlines the complexity of moderation work as mods navigate competing forces of users, other mods, and the platform itself. He notes that moderation isn’t just about mod actions (like removing comments or banning users) but also involves negotiating their role in a system that relies on their labour.
https://journals.sagepub.com/doi/pdf/10.1177/2056305119836778