A screenshot of a text conversation between a high level Oracle Cloud support team member and Erik Uden. Erik Uden writes “If there would've been any warning would have done whatever is necessary to change or paid money. I am just very confused as to why this happened.” The Oracle Cloud Team member responds with “There is no way to recover the account. understand this was a surprise to you, as it came without any notice, and am sorry for that.”

Notices where this attachment appears

1. Erik Uden 🍑 (erikuden@mastodon.de)'s status on Wednesday, 05-Feb-2025 06:41:00 JST Erik Uden 🍑

   in reply to

   After realizing that my servers were offline since the 25th of January 2025, I've been in contact with Oracle support in a multitude of ways trying to figure out why this happened and how we can recover both the account and data.

   I wasn't told that my account was disabled. I didn't receive an E-Mail or anything. When logging in, I was simply told that my username or password was incorrect. After (successfully) resetting my password twice, I realized it wasn't about the password. Oracle had just deleted my account without any notice.

   Both through calls and text, always with the same service request (SR) number, I contacted support. Initially, support told me that my account was flagged “Inactive” and hence disabled. They also verified that they saw me login almost daily and that I never missed a payment or anything. Even if an account was inactive, that's never a reason to disable it, especially without any warning E-Mail or an E-Mail letting me know that my account was disabled in the first place.

   This chat was the result of all of that, where the highest team I've yet been elevated to told me that there's nothing they can do about it, there's no reason they can tell me for why this happened, and there's no one else I could ask.