As OpenAI and Meta introduce LLM-driven searchbots, I'd like to once again remind people that neither LLMs nor chatbots are good technology for information access.
A thread, with links:
Chirag Shah and I wrote about this in two academic papers:
2022: https://dl.acm.org/doi/10.1145/3498366.3505816
2024: https://dl.acm.org/doi/10.1145/3649468
We also have an op-ed from Dec 2022:
https://iai.tv/articles/all-knowing-machines-are-a-fantasy-auid-2334
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